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Dealer Education → Go Service Training

SER104_GO - Service Advisor Training (DE_SER104)


Description
Series of videos to help you learn the basics of Service in Go.

Service Scheduling
Creating a Repair Order
Closing a Repair Order

Course Length (Mins....: 22

Content
  • Service Scheduling
  • Schedule a Service Appointment and Convert to an RO (2:56)
  • Editing a Scheduled Service Appointment (2:10)
  • Convert a Scheduled Service Appointment to a Repair Order (1:57)
  • Creating a Repair Order
  • Starting a Repair Order for a New Customer (2:56)
  • Starting a Repair Order for an Existing Customer (2:32)
  • Assigning a Technician to a Repair Order (2:12)
  • Working a Repair Order
  • Working a Repair Order (2:27)
  • Closing a Repair Order
  • Closing a Repair Order (8:28)
Completion rules
  • All units must be completed
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